SHOPPING ONLINE

1. Why Button N Thread Boutique?
2. Is this site secure?
3. Item availability?
4. How can I check status of my order?
5. How can I modify my order?
6. Do you have a sizing guide?
7. Do you offer gift wrapping?
8. What is your privacy policy?

REGISTERING

1. What are the benefits of registering?
2. What if I forgot my password?
3. How do I make changes to my account profile or password?

SHIPPING

1. What is your shipping policy?
2. Australia Shipping methods and costs?
3. New Zealand & International Shipping methods and costs?

EXCHANGE & RETURN

1. What is your exchange & return policy?
2. How do I return an item?
3. Can I return a sale item?

CUSTOMER SERVICE

1. Who should I contact for further questions?

SHOPPING ONLINE

1. Why Button N Thread Boutique?
   Button N Thread Boutique is a unique and trendy lifestyle online boutique based in Sydney, Australia. We are a team with a strong belief of stylish fashions bring out the glamour and confidence in us, making us feel fabulous and electrifying. Our mission is to offer you an easier and smarter way of shopping in order make your shopping experience as enjoyable and rewarding as possible. To achieve this mission, Button N Thread Boutique never close, so you can shop 24 hours, 7 days a week without leaving from home!
   
   Button N Thread Boutique does not carry mass-produced items; rest assured that you will not probably see then so often. This is to ensure our value customer can draw attention effortlessly with our unique stylish fashion. We ensure our quality is up to customer satisfactory and price always affordable!
   
   We value all of our customers and do our best every time to help them find what they are looking for!
   
   
2. Is this site secure?
   Any personal information given to Button N Thread Boutique will be highly protected. Your information will not be disclosed to any third parties. Button N Thread Boutique server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
   In order to protect customers to the fullest extent, Button N Thread Boutique does not exchange or store your credit card information at any time.
   
   
3. Item availability?
   Button N Thread Boutique does not carry mass-produced items; rest assured that you will not probably see then so often. However, we will make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered or request for exchange, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
   
   
4. How can I check status of my order?
   You will receive an order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into my account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held.
   
   
5. How can I modify my order?
   Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
   
   
6. Do you have a sizing guide?
   Yes, please click here for the size chart
   
   
7. Do you offer gift wrapping?
   All items come gift wrapped.
   
   
8. What is your privacy policy?
   We respect and are committed to protecting your privacy and the security of the personal information you provide to us.
   
   Button N Thread will endeavour to protect your information against unauthorised and unlawful use. Your personal information is only process for your order, we do not sell, exchange or disclose personal information to any third party unless required by Law. We reserve the right to discontinue the use of this website to any person who provides false and misleading information.
   
   Button N Thread collects information about you via HTML form fields or 'cookies' that are pieces of information a website transfers to your computer's hard disk. These 'cookies' display IP addresses and are helpful in tracking behaviour on our site, in order to enhance our services. However, cookies do not identify any personal information about you whatsoever.
   The information publish on this internet sire are the property of Button N Thread Boutique. No permission is given to distribute all or any of the information on this internet otherwise required by Law.

1. What are the benefits of registering?
• Receive email updates on the latest items at Button N Thread Boutique
• Fast, easy checkout
• Be the first to know special promotions and sales
  
  You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access by using the email address and password you have created
  
  
2. What if I forgot my password?
   Simply sign in to your account and click forgot your password?  Enter your email address and we will send you a new password. You may later change the password to your liking.
   
   
3. How do I make changes to my account profile or password?
   Sign into my account, and click on My Account to change personal info, contact details i.e. email address, phone, add a billing or change shipping address, and change your password. Please click submit or update when you are finished and the changes you have made will now be securely saved to your profile.

SHIPPING

1. What is your shipping policy?
   All order will be dispatched within 24 hours of receiving of Order pending item availability and PayPal/Bank Transfer/Money Order/Cheque verification. We do offer Saturday delivery! We use Australia Post for all orders. For more details click on shipping.
   
   
2. Australia Shipping methods and costs?
   Button N Thread Boutique delivers Australia wide for a standard fee based on Australia Post Yr2011 Weights Scale (Note: Pls inform us for Express Service).
   For All Australia Customers will receive free postage (via standard post service), If purchase two garments or more!
   We recommend you provide a work address to ensure someone is there to receive the parcel. This is suggested as; if the parcel is too large for a letterbox they may just take it to your nearest post office. If using a work address please be sure to include the business name.
   If your parcel has not been received within the expected day please contact us enquiries@buttonnthreadboutique.com with your full name and order number so we can give you your tracking number. In most cases your parcel will be at your local post office waiting for you to pick it up.
    
   Button N Thread Boutique can deliver to PO Boxes .
   Orders paid by Bank Transfer or Direct Deposit will not be posted until the payment has been cleared (this can take up to 1-3 working days). Thus, please allow additional time if this is your case.
   Please make sure you email payments@buttonnthreadboutique.com once you have deposited the money, to inform us of the date it was deposited and the reference code you have used. If we do not receive this email we will not know your money has been deposited. This may result in a cancellation of your order.
   
   
3. New Zealand & International Shipping methods and costs?
   For New Zealand International, Postage Cost is based on Australia Post Yr2011 Weights Scale (For more details, refer to Shipping Page or Contact Us). We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country.
   
   
4. What is your exchange & return policy?
   Our policy is simple because delighting customer is our key objective in this business. However, We only provide credit note for refund, the credit note is valid for 6 months from the date of issued and can be transferred to anyone at anytime.
   Please inform us that you have an exchange or return item within 7 days of the receipt of goods. Items MUST be returned in their ORIGINAL PACKAGING and CONDITION (tags attached, unwashed, NO perfume smells or odours and unworn). Our customer service team will endeavour to process all refunds (credit note only) the same day your parcel is received. During peak times refunds (credit note only) may be processed the next business day but no later than that!
   Please refer to our exchange & return policy.
   
   
5. How do I return an item?
   Firstly email us enquiries@buttonnthreadboutique.com and let us know who and what you are returning. Securely pack and seal the return merchandise and include send back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves).
   
   Please send your return/exchange to:

   P.O.BOX 447
   Stanhope Gardens,
   2768, NSW
   Australia.
   
   Email: enquiries@buttonnthreadboutique.com

6. Can I return a sale item?
   Button N Thread Boutique has a no returns and exchanges policy for sale items. If you are simply after a different size, please contact us to see if we have one available.
   
   
7. Who should I contact for further questions?
   Please contact us with any further questions/ feedback /comments or suggestions.
   Please email us at enquiries@buttonnthreadboutique.com
   For Payment email us at payments@buttonnthreadboutique.com
   For Return/Exchanges email us at enquiries@buttonnthreadboutique.com
   For Press Inquiries email us at enquiries@buttonnthreadboutique.com
   
   By Phone: 0404 528 911
   
   By mail:
   P.O.BOX 447
   Stanhope Gardens,
   2768, NSW
   Australia